FAQ

Hardware We use Cisco equipment and they will either come rack mounted, wall mounted or tray mounted. The preference is up to you.

IP addresses: We provide up to 16 static IP addresses included with your order. If you need more than 16 static IP's, 32 can be provided for $15.00 /mth. If you require more than 32 we can provide you with as many as you need, however we will require a justification form to be completed. ARIN (American Registry Internet Numbering) requires justification for blocks larger than 32. Additional IP Pricing 64 block $20/mth, 128 Block $30/mth, 256 Block, $40/mth.

Additional technical support: In some cases we are prepared to support your network with written consent from you. In this case it is considered additional support and must be billed at our standard hourly rate of $165 /hr + $50 Call out fee.

Backup connection: The back up connection is considered true network diversity and will utilize a different set of IP addresses. So if you are running a VPN and need to maintain your vpn tunnel for your work you should configure your VPN to connect through the backup connection should the primary connection fail.

Installation time frame: The T1 and DSL connection installation time frame will range from 20-25 business days for expedites and 30-35 business days for standard orders. Expedite requests can be made for $1000 one time charge per circuit.

 

E-mail: info@internetT1.com