technical support
- Our Network Operations Center
- Will work with the on site tech to activate your new internet services.
- Our SLA (Service Level Agreement)
- Network Avaliability 100%
Latency 65 milliseconds or less
Packet Loss no more than 1%
Network Jitter, no more than 1% - Download our SLA here...
Support
Support options.
1. Use our online chat system to initiate your request.
2. Use our online ticketing system by visiting our online portal and submitting your request.
3. Call into our support line (877) 822-5565 Option 1
Email: support@internett1.com ; billing@internett1.com
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Account Manager.
Every account gets assigned its personal account manager and dont be surprised if its the CEO. Our management team gets personally involved with customers daily and stays involved with all aspects of customer management and product service.
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Once installation is completed
You will be able to access your online tools through our corporate website. https://secure.globalitcom.com
Your username and password can be found on your monthly invoice. Here you can view invoices, view IP information, test your connection using our performance tools view web in / out traffic statistics and open a ticket request or trouble ticket online.
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