technical support
- Our Network Operations Center
- Will work with the on site tech to activate your new internet services.
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installation
Our USA based project co-ordinator will work with you to install your new services.
1. Once your order is confirmed a project co-ordinator will contact you to discuss the technical details for your new service.
2. Installation typically takes between 20-35 business days to complete both primary and back up connections.
3. The installation time frame will be scheduled with your schedule in mind.
4. We will ship or hand deliver prior to installation any equipment neccesary to support the new services you are ordering.
Preparation for installation
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Personal Account Manager.
Every account gets assigned its personal account manager and dont be surprised if its the CEO. Our management team gets personally involved with customers daily and stays involved with all aspects of customer management and product service.
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Online support
Once installation is completed
You will be able to access your online tools through our corporate website. https://secure.globalitcom.com
Your username and password can be found on your monthly invoice. Here you can view invoices, view IP information, test your connection using our performance tools view web in / out traffic statistics and open a ticket request or trouble ticket online.
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